Nsombi Jaja

Dr. Nsombi Jaja, P.M.P., C.M.C

NsombiDr. Nsombi Jaja is the President of Quality Management Consultancy Inc. USA, a consulting practice providing assistance to the Caribbean business community in the areas of strategic management, quality management, change management and customer experience management. She is a certified management consultant and a certified project management professional. Nsombi is a recognized regional consultant with clients and associates throughout the English speaking Caribbean.


Nsombi received her training in quality management through two fellowship awards from the United Nations and the Government of Japan and one fellowship award from the Government of Sweden. Foundation training in Quality Management was provided by the Juran Institute Inc. USA. She has served as presenter and moderator on several conferences. She has been rated by Joe DeFeo, CEO of Juran Institute as being on par with any member of the ‘A’ list of Juran Institute’s consultants.


Nsombi holds a BSc. in Pure & Applied Chemistry from University of the West Indies, Mona (U.W.I.), the MBA from the University of the West Indies, Cave Hill and the Doctorate in Business Administration (DBA) from the University of Phoenix. Nsombi is a member of the adjunct faculty of the University of the West Indies – Mona School of Business, the University College of the Caribbean (UCC) and the International University of the Caribbean. She lectures MBA students in Quality Management, Transformational Leadership and Career Development.


For the past 20 years Nsombi has worked with the leadership teams of organizations in developing and implementing Quality Management Systems and effective utilization of resources for improved profitability and sustainability.


Dr. Jaja is the Chief Judge for the Jamaica Tourism Service Excellence Award, Chair of the Jamaica Private Sector Service Excellence Award Committee, is a member of the Jamaica Stock Exchange Best practices Award and serves on several boards. She is the author of ‘How Leaders Develop Spiritual Intelligence’. Her highly acclaimed CD ‘Reach for the Stars’ has motivated many to achieve excellence in their lives. She is a certified Dream Builder Coach with Life Mastery Institute.